If your Busy Tag turns on but stays on the logo or doesn’t update, it’s usually powered but not fully connected.

Please check:

• that you are using a USB data cable (not a charging-only cable)

• whether Busy Tag appears on your computer as a connected external drive

• if your computer has restrictions on external storage devices

This is the most common issue and is often resolved by switching to a proper data cable.

A charging-only cable can power the Busy Tag but cannot transfer data.

A simple way to check:

• When connected correctly, Busy Tag should appear as an external drive on your computer.

• If it does not appear, the cable may not support data transfer.

Using a proper USB data cable resolves most connection issues.

If your Busy Tag isn’t responding or behaving as expected, a reset usually fixes the issue.

How to reset your Busy Tag:

1. Disconnect the Busy Tag from your computer.

2. Find the small reset hole on the back of the device.

3. Press and hold the reset button using a paperclip or similar tool.

4. While holding the reset button, connect the Busy Tag back to your computer via USB.

5. Keep holding the reset button for 2–3 seconds, then release it.

👉 If it doesn’t work the first time, don’t worry — repeat the steps a few times.

In our experience, this reset process has successfully fixed the issue.

Yes, this can happen.

Some Busy Tags may require multiple reset attempts before responding.

This is not always the case, but it has successfully resolved issues for some users.